Shipping policy

Shipping Policy

At CozyPod, we work to get your order to you as quickly and reliably as possible, and we are glad to offer free worldwide shipping on every order.

Processing Time

Orders are usually processed within 1 to 2 business days after your purchase is confirmed. During busier stretches like holidays or large promotions, this may take a little longer. You will receive tracking information once your order is on its way.

Delivery Time

After processing, most orders arrive within 8 to 12 business days. Please keep in mind these are estimates and can occasionally shift due to carrier delays, weather, or holidays, which are outside our control.

Estimated Total Delivery Time

Processing: 1 to 2 business days
Shipping: 8 to 12 business days
Most customers receive their order within this combined window.

Tracking

Once your order ships, we will email your tracking details. It can take a short while for updates to appear, since carriers do not always scan packages right away.

Incorrect Shipping Information

Entering a complete and correct address at checkout is the customer's responsibility. If you spot a mistake, email us as soon as you can at cozypod.support@gmail.com. Once an order is processing or has shipped, we cannot promise the address can still be changed. Orders that are delayed, returned, or lost because of an incorrect or incomplete address may require an extra shipping charge to resend.

Delayed or Lost Packages

If your order is well past the expected delivery window, reach out at cozypod.support@gmail.com with your order number and we will look into it. Carrier delays do not automatically qualify an order for a refund, but we will work with you to resolve any genuine delivery issue.

Packages Marked Delivered

If tracking shows your order as delivered but you cannot find it, please first:

• look around your delivery area
• check with household members or neighbors
• contact the shipping carrier directly

If it still cannot be found, get in touch and we will help review what happened.

International Orders

We ship worldwide for free. International shipments can sometimes be slowed slightly by local carriers, but your order is on its way and we are happy to help if you have any questions along the way.

Contact

For any shipping questions, email us at cozypod.support@gmail.com. Please include your order number so we can help you as quickly as possible.