Refund policy

Refund & Return Policy

Your satisfaction matters to us at CozyPod. Since our products are personal comfort items, please take a moment to read this policy before placing your order.

Return Window

Returns can be requested up to 30 days after your order arrives.

To be eligible, your CozyPod should be:

• unused, or only lightly tried
• clean, with no stains, odors, or wear
• complete with everything it came with
• back in its original packaging when possible

Out of respect for hygiene, items that have been used extensively, slept on many times, washed, stained, or are otherwise no longer resalable may not qualify unless there is a genuine defect.

Reach Out Before Sending Anything Back

Always contact us first, and please do not ship a return on your own.

Send an email to cozypod.support@gmail.com including:

• your order number
• why you would like to return it
• photos or a short video if something is wrong with the product

Returns sent without approval may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable. We recommend using a tracked service, as we cannot be responsible for returns that are lost on the way back to us.

If your item arrived damaged, defective, or you received the wrong product, return shipping is on us. Just reach out and we will cover it.

A Note on Comfort and Preference

CozyPod is built to support you while you rest upright, but comfort is personal. It can depend on your size, how you are seated, how much you inflate it, and your own preferences.

Preferring a different firmness, sleep position, or pillow style on its own does not mean the product is faulty.

If it is a comfort issue, we suggest adjusting the inflation and how you position it first, as small changes here often make a big difference.

If Your CozyPod Is Damaged or Defective

Should your CozyPod show up damaged, leaking, missing parts, or with a real manufacturing fault, let us know within 7 days of delivery.

We may ask for a few photos or a quick video showing the problem.

Once confirmed, we will sort it out with a suitable fix, such as:

• a replacement
• a replacement part
• store credit
• a refund

Where a replacement would reasonably solve the issue, we may send one before issuing a refund.

What We Do Not Count as a Defect

• The natural softness and flexibility of an inflatable product
• Comfort preferences such as firmness, angle, or how you like to sleep
• Slight color or finish differences from what you saw on screen
• Creases or folds that smooth out once it is fully inflated
• Damage from misuse, over inflation, or contact with sharp objects

Refunds

After we receive and check your return, we will confirm whether it is approved. Approved refunds go back to your original payment method within 5 to 10 business days, though your bank or card provider may take a little longer to post it.

Need Help?

We are always here at cozypod.support@gmail.com.